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Additional FAQ's
Top Support FAQ's:
Can I share the Data File
on our network?
I've downloaded the software,
but can't install it (invalid password).
Other resources
I am in Disaster Recovery
mode. How do I get a regular license?
How do I enter my Bank
Express Code for Positive Pay?
How do I restore a database?
Can I put the data file (.BRD) on a network drive so multiple
users can share and access the data?
Answer: No. The desktop version of the software is not designed
for multi-user access or storage of the data file in any directory
not on the local machine.
The desktop data file (BRD) will become inaccessible if placed on
a network drive.
If you require multi-user access to the information, please visit
the product pages for the following platforms:
--SQL Server Express
--SQL Server
--Citrix/Enterprise
I downloaded the software, but can't install it (invalid
password).
Answer: The password to unlock the file is emailed to you upon completing
the download request page.
Please check your email inbox for a message with:
Subject Line: Treasury Software Password
Please note: The unlock code is not the same as your license ID.
The unlock code typically consists of word/letters, whereas your
license ID is your phone number.
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