Support
"Excellent service. Your customer service representative helped us from setup to transmission. He followed up to make sure everything was working as expected."- FrameCon
Our goal is total customer satisfaction. This means accurate and
timely answers to your questions.
Free phone support is available to all customers for the first
90 days, as well as those who continue their maintenance service.
If you prefer, an extensive knowledgebase
is always available to all users. In addition, we provide full support
to all customers through our contact page.
Phone Support:
Phone support is available to:
· first time trial users during the evaluation period,
· licensed users during their first 90 days,
· all users on a maintenance contract.
For support, call 866-226-5732, and please have your license ID
available (from the main menu 'Help', then 'About').
Note: If you are a trial user, have the email that you received
with the 'unlock code' available.
Annual Support
In addition to the on-line resources of our web site, Treasury Software
offers support programs, which include:
--Phone support
--Download Protection Service
--Priority email support
--Upgrade Pricing
Annual support contracts may be purchased at anytime - they automatically
add to the length of your existing contract, if one is in effect.
Note: Upgrade pricing requires either uninterrupted coverage from
initial license or twelve month prior contract.
Pricing
information for maintenance contracts.
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