Frequently Asked Questions
Q) Do I use Amount or Amount_Reverse_Sign when mapping headers?
A) The sign of the amount field determines whether ACH Universal treats the transaction as a collection or a payment.
Positive amounts increase your account balance and represent collections (i.e., from customers)
Negative amounts decrease your account balance and represent payments (i.e., vendors, employees)
If negative numbers are in your import file (for example, you are doing payroll and the amounts are shown as negative), use Amount.
If this is exactly the reverse (for example, you are doing payroll and the amounts in the import file are positive), use Amount_Reverse_Sign.
Q) How do I change where the ACH file is saved?
A) On the blue pane on the right under FAQ, click on the question "How do I change the name and/or location of the ACH file?"
Q) How do I delete a record?
A) If a record has been imported, but not put into an ACH file, it is possible to delete it. From the Home tab > Untransmitted Records report from the drop down box. Click Run. Select a record in the grid (it will turn blue), and click the Red X on the toolbar.
Note: To preserve the audit trail, transactions already included in an ACH file cannot be deleted.
Q) How can I delete an entire import?
A) An entire import can be deleted as long as none of the records from the file have been transmitted. From the Home tab > Import Logs. Highlight the import you wish to delete and click the Red X on the toolbar. Deleting an import will remove all records from that import file from ACH Universal.
