There are a number of different reason's why your file did not transmit to the bank. Take a look at the list below to determine why it did not happen.
1st did you contact your bank and see how they wanted you to get the file to them?
Your bank determines the method on how the file can be sent to them. See the image below on the different methods that ACH Universal has to offer, but again your bank is the one that determines it:
2nd if the bank wants you to upload the file to them did you log into the banks web site and upload the file?
If you did not log instructions from the bank regarding logging into your bank site you need to contact them directly. They are the ones who can assist you through this process. We do not have ID's or password's from the bank.
3rd if you uploaded the file were there any errors?
If so tell us what the error is by filling out a ticket through our web site at: Contact support
Make sure you supply us a screen shot of what the error is, that way we can quickly diagnose the issue. Sometimes the error is a bank error and we will be happy to point you in the right direction to resolve any types of errors. To capture a screen shot from your PC you can utilize the key board stocks of CTRL PRTSCRN and then paste the error in a document and send that to us though our ticketing system on our site.
4th if you get an error using the automated system SSH-FTP send a screen shot of the error and we will assist you with resolving this issue.
